Privacy Policy
How Midlands Hatchery handles information submitted through this website or provided during an enquiry.
Last updated: 22 August 2026
Midlands Hatchery respects the privacy of customers and website visitors. This policy explains the types of personal information we may receive and how we use it. We aim to handle personal information in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act (POPIA).
Information we may collect
When you contact us, we may receive your name, telephone number, email address, town or delivery area, order requirements and any other information you choose to provide.
How we use information
- To respond to chick availability and pricing enquiries.
- To process and coordinate orders, collection or delivery arrangements.
- To communicate with you about an existing enquiry or order.
- To maintain reasonable business records and meet legal obligations.
Website data
Our hosting provider and standard website technologies may record technical information such as IP address, browser type, device information and access logs for security, reliability and troubleshooting. We do not intentionally sell personal information to third parties.
Sharing of information
Information may be shared with service providers only where reasonably necessary to operate the website, communicate with you, fulfil an agreed service, or comply with law.
Retention and security
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law, and we take reasonable steps to protect it against unauthorised access or loss.
Your rights
You may contact us to ask what personal information we hold about you, request a correction, or raise a privacy concern. Certain legal exceptions may apply.
Contact
Email: info@midlandshatchery.co.za
Phone: 033 344 3835
Address: 6 Keans Drive, Hiltara Park, Hilton, 3245, KwaZulu-Natal, South Africa.